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Robert Segredo

IT Management, Telecommunications

Hi, I'm Robert Segredo. Welcome to my profile!

Robert Segredo's Bio:

Robert Segredo is a senior IT professional with global management experience. Global Information Technology manager with experience managing IT Operations & Engineering. I have a passion for people management and enhancing operations by developing a strong technological workforce. Extensive international experience working with offices in locations around the world, such as, London, Paris, Germany; Italy; South Africa; Dubai; India; Singapore, Tokyo, China, Australia, Mexico, Brazil and many U.S. cities. I have negotiated annual support agreements, managed the support contractors (short & long-term, purchased equipment in local currencies (servers, switches, laptops, etc...), developed budgets for IT support, deployed applications, trained end-users, and anything IT related working with them in their time zone. I consider this a strength. My focus is to help organizations utilize technology to enhance business operations and profitability. For more detailed information about my background click on the following Specialties: People & performance management IT Infrastructure operations & engineering Business Process development Infrastructure planning Project planning Contract Negotiations Budget management Global vendor management Global purchasing Information Technology & Systems Management

Robert Segredo's Experience:

  • Web Content Manager / Technology Lead at Project Management Institute

    June 2009 - January 2010

    Provide technology support and management of PMI ISSIG's online systems. Recruited a team of technology volunteers to support the mission of the ISSIG. Documented and created processes for the operations of the technology group. PMI absorbed this nonprofit organization and converted it into a community of practice.

  • Director Internal Information Systems at PMI South Florida Chapter

    March 2008 - January 2009

    Maintain and support internal IT systems - mail system, knowledge management system http://www.southfloridapmi.org

  • Director of eTraining at PMI South Florida Chapter

    June 2006 - December 2008

    Responsible for the training lifecycle (from preparation to post-delivery review) for any course / seminar to be accessed through an electronic format (Podcasts, webinars...)

  • Manager Information Systems at PanAmSat

    September 1996 - June 2006

    I have managed IT operations at headquarters in Connecticut with data centers in 3 cities supporting this high growth technology company. Project Management - I designed the SAN for our principle office and managed the implementation of the infrastructure for our satellite scheduling and financial system (3-tier architecture. International IT operations management - I managed support for remote offices since 1996. I negotiated support agreements with local support vendors in London, Tokyo, Sydney, Washington DC, and South Africa to make sure employees had the support they needed to carry on the business with minimal downtime. PanAmSat was purchased by Intelsat in 2006. PanAmSat was purchased and merged with a unit of Hughes Electronics in 1997. Hughes Electronics was owned by General Motors. Much of the corporate governance / policies cascaded from GM and Hughes to PanAmSat.

  • Service Manager at Computer SuperCenter

    January 1994 - August 1996

    Manager of service center department for authorized hardware vendors (IBM, HP, Compaq, Lexmark, Acer, Packard Bell, Apple and others). Managed seven to ten people that repaired computers and printers in / out of warranty in house or on-site for consumers and businesses. Provided network installation and support for small to medium businesses.

  • Director of Application Services at PMI South Florida Chapter

    February 2014

    Responsible for application services provided to the chapter of members that span the three counties of south Florida (Palm Beach, Broward, and Miami-Dade) This is a volunteer position.

  • Sr. Manager, IT Operations and Engineering at Intelsat Corporation

    July 2006

    o IT operations: support and administration of corporate, teleport, and satellite flight IT systems world-wide. o IT Data Center operations management worldwide. o Corporate Help Desk for end user support world-wide. o 10 direct / indirect reports - Six direct reports and eight vendors supporting operations for all remote sales offices and teleport/ground stations worldwide (30+ locations globally). o Create performance metrics to coach and review employees to higher performance. Balanced Scorecard method is used to align IT goals with business goals. o Responsible for adherence to Sarbanes Oxley (SOX) for IT controls. o Implemented technologies to enhance and enable workforce collaboration while reducing opex in travel expenses and increasing efficiency by reducing or eliminating time wasted travelling (VTC systems worldwide and Cisco WebEx products). Deployed Cisco WebEx products and Cisco Connect (corporate instant messaging. Lead a project to purchase and install video teleconferencing systems for Intelsat offices around the world. Intelsat is the largest provider of fixed satellite services worldwide.

Robert Segredo's Education:

  • University of Florida

    2003 – 2007
    Bachelor of Science (B.S.)
    Concentration: Business Administration and Management, General

  • Broward College

    2001 – 2003
    Associate in Arts
    Concentration: Management Information Systems

  • Sacred Heart High School

    1985 – 1989
    High School Diploma
    Concentration: College Prepatory

Robert Segredo's Interests & Activities:

Education, Project Management, IT Management, Virtual Team Management, Information Management, People Management




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